Bret and Jimmy are extremely friendly and warm. I felt very relaxed, it was a warm environment. Bret was very informative and willing to go out of his way to make us feel completely satisfied.I will refer anyone looking for a vehicle to ask for Bret at Lacy Ford in Catskill NY. Transaction and paper work also handled very professional, informative and easy. I have bought many new cars and this has been the best experience yet. Thank You, Bret and Jimmy I love my new Flex.